Shipping
& Returns

Shipping Policy

1. Order processing time

All our orders are processed and shipped out within 2 business days

After the order is shipped out and received by the carrier, we will update you

with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 12 to 48 hours for the tracking information to update.

2. Shipping address changes

If you would like to change the shipping address for your order, please contact us by email with the new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

Return & Exchange Policy

RETURN POLICY

Last updated August  2022

 

If you are not completely satisfied with your purchase for any reason (change of mind is not applicable),

you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS:

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition with original packing.

RETURN PROCESS:

To return an item, please call to our customer service to obtain a Return Merchandise Authorisation (RMA) number. After receiving a 

RMA number, place the item securely in its original packaging, and mail your return to the following Address:

I.Studio

03 -15. Majestic City, 10 Station Road, Colombo 04.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS:

After receiving your return and inspecting the condition of your item. we will process your return or exchange. Please allow at least two (2) days from the

receipt of your item to process your return or exchange.

PLEASE NOTE:

Product must be returned in its original packaging and product is not used or damaged

QUESTIONS:

If you have any questions concerning our return policy, please contact us at

0777 20 23 63, 0777 368 348